Stock Availability / Turn Around:
An in-depth inventory of all catalog items is maintained for fast delivery of blank goods. Although we analyze our inventory regularly, orders occasionally exceed available stock. Normal replacement time is 1-3 weeks for Canadian-made jackets, and 4-8 weeks for imports. When urgency dictates, it is often possible to expedite replacement times.
All Q-Gar jackets are guaranteed for 30 days from the date of delivery against any defects in quality of material or workmanship.
Exchanges / Returns:
Jackets may be returned in original condition within 30 days of receipt for sizing or style exchanges or for reasons regarding our guarantee. Shipping and handling charges are nonrefundable. Decorated and customized jackets are not returnable. An authorization number may be required for jacket returns. Contact your Q-Gar representative for more details.
Initial orders shipped on a COD/cash or credit card basis unless arranged otherwise. We accept Visa and Mastercard. COD company check requires pre-approval. Open terms may be extended after proper credit application. Financial statements may be required. Partial or full prepayment may be required.
Samples are provided upon request with a Visa or Mastercard backup. Freight charges will be automatically billed to your credit card and are nonrefundable. Samples are provided for a period of 15 days from the date of receipt. Samples returned after 15 days will be charged a $15 restocking fee, which will be billed to your credit card. If after 30 days we have not received the sample(s) back, it will be deemed a sale, and your credit card will be charged the piece price of the jacket.